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Loyalty Program

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Returns, Refunds & Exchanges

Due to the personalized nature of our products, custom and personalized sales are final unless Crowned by B Creations LLC made an error or the product is defective.

If there is a problem with your order, please contact us within 3 calendar days of delivery or pickup. Photos may be required.

Incorrect sizes selected by the customer, customer-submitted spelling errors, minor color differences, and normal handmade variations are not considered defects.

Processing & Turnaround

Processing times vary based on the product, customization, order size, material availability, and current order volume.

Shipping time is separate from processing time. Purchasing faster shipping does not shorten production time.

If you need an order by a specific date, please contact us before ordering. Rush orders are subject to availability and may include an additional fee.

Apparel Sizing

Customers are responsible for selecting the correct size. Sizing may vary by brand and style. Custom apparel cannot be returned or exchanged solely because an incorrect size was selected.

Product Appearance & Care

Colors may appear slightly different in person due to screen and monitor settings. Handmade and custom products may also have minor variations in placement or appearance.

Customers are responsible for following provided care instructions. Damage caused by improper care, misuse, or normal wear and tear is not considered a product defect.